Top Ten Cellular Phone Gripes

Submitted by samr7 on Wed, 2005-08-03 04:06.

As many know, I have a very low opinion of cellular phones. I've tried to summarize some of the reasoning below:

  1. A phone is as much a fashion statement as a contemporary gadget, and phones become obsolete faster than computer equipment. If the technology behind a phone isn't replaced in a year, count on it going out of style.
  2. To maintain the balance of flashy new phones, and support of the American culture of purchasing on credit, service providers use shell games to subsidize and conceal the cost of new phones, and service contracts as enforcement. Their accounting is their own business, but this makes them seem less like champions of inexpensive luxuries and more like deceitful price discriminators.
  3. When a phone is purchased through a provider subsidy, the phone is typically "locked" and made to work only with the subsidizing provider. An industry has sprung up around the (uncommon) need to remove the protection on these "locked" phones. This industry is arguably illegitimate in that the protection should not exist in the first place, should be freely removable, or should only be removable by the manufacturer or the provider that set it. "Business opportunities" for third parties make absolutely no sense.
  4. If the last three points aren't enough of a deterrant to switching providers without buying a new phone, incompatible standards may be. While the rest of the world has standardized on GSM, the U.S. providers Sprint and Verizon insist on CDMA. No GSM phone can be used with these providers, and no CDMA phone can be used with Cingular or T-Mobile.
  5. Service providers pad their revenues with a substantial amount of nickel-and-diming. This practice I find reprehensible. Features that providers charge extra recurring fees for, such as instant messaging, tend to have profit margins on the order of 90%. Service providers also have the balls to charge people $3 for a lousy ring tone, and almost everybody goes along with it! It's no wonder those bastards refuse to cooperate with Apple on an iPod phone. A number of media companies and even Motorola also engage in nickel-and-dime practices for mobile adaptations of services that are otherwise free on the Web.
  6. For some reason, cellular phone owners feel the need to talk on the phone while driving. Research suggests that a 20-year-old driver talking on the phone has the reaction time of a 70-year-old, and can behave as if more impaired than a legally drunk driver.
  7. Service providers build their voice service from a conglomeration of low-bandwidth data services, in a very restrictive and inflexible way. The stack of services that they sell seems entrenched, and irreflective of more modern methods, such as layered internet service and VOIP service. Mobile internet service is inherently more valuable than mobile voice service. I hope something like WiMax destroys them all.
  8. Depending on how you add it up, U.S. providers are sales and marketing machines, not the technology powerhouses they might have you believe. As a good example, take Verizon. According to their 2004 SEC filing, their wireless division received $24.4B in monthly service revenues. During the same period, they spent $7.74B on "Cost of services and sales," including expansion and maintenance of their infrastructure, their FCC licenses, and their long distance operations. However, they spent a whopping $9.59B on "Selling, general and administrative" expenses, including sales, marketing, billing, and customer service. That's 39.3% of their monthly revenues. The other U.S. providers have similar figures between 25-40%. Perhaps this sector needs some federal regulation.
  9. Service providers seem to have little regard for their customers' privacy, given the apparent ease of obtaining calling records.
  10. Having a cellular phone has become a social requirement in most circles, and the combination of the phone and its adornments has become part of the impression one makes. Compare this to the near requirement of having a car in southern California.

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Ursa (not verified) Says:

Yes, much of this is true. However, my phone is just a phone. It makes calls when I am out and about. It lets me ask Daniel on his way home to pick up an item I'm missing for dinner and call for help when I lock my keys in my car.
The real question you need to be asking yourself when you consider all of the points that you have made, is DO YOU REALLY WANT GIRLS CALLING YOU AT HOME AND TALKING WITH YOUR MOTHER???? I have to tell you that many of your friends are afraid to call your house. For some reason your mother scares them. I always seem to be the only one with the courage to do it.
You need a phone. Not a fancy one with customized ringtomes and a rhinestone case, or one with bright led's that blink when it rings. (Gag!) Just a phone, so we can call you and invite you to things. This is not the height of evil. This is normal life nowadays.

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Pat (not verified) Says:

Sam, oh Sam. the list is just a cover up for being afraid that you might actually like having a phone and that you might meet someone that will actually call you. I agree 180% with Ursa :-p

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Chirayu (not verified) Says:

Hey Sam. I disagree with some of the points. Here we go.

Maybe Verizon and Sprint force you to use CDMA phones but it’s a free market. The others let you use GSM phones like the rest of the world. You can usually get free GSM phones from, say, t-mobile.

Sure – you may pay a hefty price for text messages and ring tones. However, I do not believe that your landline lets your either send text messages or change ring tones. You do not have to use the feature you are not already used to on your landline. Also – if your phone supports Bluetooth, IR, etc (my phones did) – you can create and add custom ring tones for free.

Most things in your life can be used to make a fashion statement – your car, clothes, apartment. The cell phone is no different. I must point out that on average, many people do not seem to be making a fashion statement with their cell phones and take the free bundled cell phone they can get.

I am waiting for mobile internet too. However, it is a stretch to say that it is more valuable than mobile voice. There may be several reasons to keep them separate (911, current routing technologies, etc). We had cell phones long before WiFi. Waiting to provide mobile internet at the same time or instead of mobile voice would have “kept us back” (they have their uses) several years.

Yes – the service is bundled with your “free” phone and you may not like the pricing structure. However, with the current competition – its hard to believe that you are paying a premium as long as you stick to using it to just make calls. Most of them also provide free in-network calling which many people are using.

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samr7 Says:

Three rebuttals.

First, I'll restate my point about mobile internet service. The cell phone companies offer abysmal sub-dialup speeds billed by the byte, and as you point out, this is a lot less valuable than their voice service. The value depends on data rate -- if it's fast enough to support voice-over-IP, it's more valuable than GSM and CDMA. Something like WiMax or pervasive WiFi, with compatible mobile VOIP phones, seems like a more powerful replacement for CDMA/GSM cell phones. Verizon is quite scared of municipal WiFi, but their past concerns were rooted in their broadband/DSL business, not their cell phone business, but that's only because of the types of available devices.

I agree with you that the cell phone companies should chase after what they find most valuable, and shouldn't delay voice development for internet development. Right now, the technology exists to make mobile voice phone service a subordinate of internet service, and the cell phone companies will either deploy it, or get replaced by somebody else with a faster and cheaper technology.

Second, I completely agree with you that it's silly for people to pay extra for a more fashionable cell phone. However, compared to a dated cell phone or not having a cell phone at all, a new free bundled cell phone certainly makes a fashion statement.

Third, my point still stands that phone hardware compatible with GSM or CDMA would be more valuable if all providers used the same standard. The strong oligopoly of about four national cell phone providers evenly divided between GSM and CDMA does substantially reduce one's choices.

Anyway, thanks Chirayu... :-)

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Paul Willey (not verified) Says:

Sam,

A cell phone is a good thing, if you are willing to call someone and if you are willing to answer.

That's all it needs to do. It's like buying a Hummer to go to the Fred Meyers and get food.

It don't need to be that hard.

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